Privacy Policy

Who We Are

This privacy policy explains how Olney Restoration Experts (“we”, “us”) collects and uses information through waterdamageolney.com (the “Site”). You can reach us at 3401 Olandwood Ct, Olney, MD 20832, (227) 219-5444 or info@waterdamageolney.com.

Information We Collect

We collect information you choose to give us and some information that is collected automatically.

• Information you give us: your name, phone number, email address, street address or ZIP code, and details about your water damage when you fill out a form, call or email us.
• Phone calls: calls to our number may be recorded or logged for quality, training and to route your call to the right service provider.
• Automatic information: like most websites, our hosting and site tools may record your IP address, browser type, device, pages visited and the time of your visit.
• Cookies: small files stored by your browser that help the Site work and help us understand how it is used.

How We Use Your Information

• To answer your call, form or email and set up a damage assessment
• To connect you with a water damage restoration provider who can help with your request
• To send you information you ask for, like estimates and job records
• To run, secure and improve the Site
• To meet legal obligations

How We Share Your Information

We do not sell your personal information. We share it only when needed to help you:

• Service providers: we may share your contact details and the details of your request with an independent restoration contractor so it can contact you and provide the service you asked for.
• Vendors: companies that host the Site, handle email or phone calls, or provide analytics for us, under confidentiality terms.
• Legal reasons: when required by law, or to protect our rights, your safety or the safety of others.

Cookies and Analytics

You can set your browser to refuse cookies or to warn you when they are being sent. Some parts of the Site may not work properly without them. If we use analytics tools, they may collect information about how you use the Site to help us improve it.

How Long We Keep Information

We keep your information only as long as we need it for the purposes above, or as long as the law requires.

How We Protect Information

We use reasonable safeguards to protect your information. No website or email is completely secure, so please don’t send sensitive information like payment card numbers through our forms.

Your Choices

You can ask us to access, correct or delete the personal information we hold about you by emailing info@waterdamageolney.com. You can opt out of marketing emails at any time by replying to let us know.

Children’s Privacy

The Site is not meant for children under 13, and we do not knowingly collect information from them.

Links to Other Sites

The Site links to other websites, such as government and insurance resources. We are not responsible for their privacy practices.

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact Us

Questions about this policy? Email info@waterdamageolney.com, call (227) 219-5444, or write to Olney Restoration Experts, 3401 Olandwood Ct, Olney, MD 20832.